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Internal Applications Request Form

Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.

Status Needs review
Enhancement, Defect/Bug Enhancement Request
Created by Guest
Created on Jul 29, 2021
Merged Request
This idea has been merged into another idea. To comment or vote on this idea, please visit INTERNAL-I-207 Client Service: Call Routing: Call Management Improvements.

Warning Message or flashing Tab for CCP Merged

It would be nice to have a warning message or flashing tab notification for CCP if we are in an Away from Desk or Call not answered status for more than 10 minutes. I know I've put myself in away from desk and have forgotten to go back into ready for a while and always thought it would be nice if CCP could yell at me and ask if I'm still really away.