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Internal Applications Request Form

Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.

Status Needs more information
Enhancement, Defect/Bug Enhancement Request
Created by Mike Sammon
Created on Sep 1, 2022

Client Services: Call Routing: Client status

Currently, if a client isn't recognized they have an option to allow the phone system to route them into any phone queue. I would like certain statuses to only be able to flow to our new client services team, certain to flow to our client services teams and then utilize the logic that exists.

Impact - Which group does this impact? Payroll Operations
Delivery Date Sep 30, 2022
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