Internal Applications Request Form
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
As a Payroll Operations team, when a department gets a case that involves multiple groups, we have no easy/efficient way to delegate portions of the case to other groups. This creates a time suck and reporting nightmare as cases can easily get lost or have timely delays to resolutions as cases get reassigned incorrectly, delayed new case creation, and difficulty reporting on cross team cases as each case is treated differently with each situation. If we could delegate, report and monitor/track portions of the request independently and as a whole it would paint a complete picture and save time and effort as well as consolidate cases for a client.
| Impact - Which group does this impact? | Payroll Operations |
|
Background Information
Multi department case management: I would like to be able to delegate portions of a case as assignments when it involves multiple departments. |
|
|
Impact - Processes
|
|
|
Stakeholders - Consulted
Kenn Johnson, Mike Sammon, Jessica Underwood, Vaughn Johnson, Kailyn Swoop, |
|
|
Risk
This creates a time suck and reporting nightmare as cases can easily get lost or have timely delays to resolutions as cases get reassigned incorrectly, delayed new case creation, and difficulty reporting on cross team cases as each case is treated differently with each situation. |
|
| Risk Frequency | 5 Rampant: Once to several times a day |
|
Opportunity
If we could delegate, report and monitor/track portions of the request independently and as a whole it would paint a complete picture and save time and effort as well as consolidate cases for a client. |
|
| Opportunity Frequency | 5 Rampant: Once to several times a day |
| Impact | 4 Affects Productivity to client / Major risk avoided Major Opportunity achieved |
| Strategic Initiative | HCM/Payroll Optimization |
| Delivery Date | Jan 1, 2024 |
| Implementation Strategy | All at once |
Task in 401K that payroll needs, have to clone the case/task.