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Internal Applications Request Form

Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.

Status Future consideration
Enhancement, Defect/Bug Enhancement Request
Created by Guest
Created on Jan 24, 2023

Additional Call Logging MIDs in Servicing Site

I need Generic MIDs created for my team to be able to log calls in the Servicing Site for specific call types that would not have a location MID associated with it. Similar to the MIDs we have set up for Chockstone and SVS. I would like MIDs created for the following scenarios:

Wrong Number/Ghost Call

Transfers

General Question - No site MID

Impact - Which group does this impact? Service - National Account
Delivery Date Jan 31, 2023
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  • Admin
    John Hardesty
    Reply
    |
    Feb 1, 2023

    Notes from convo with Kenny