Internal Applications Request Form
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
| Impact - Which group does this impact? | Payroll Operations |
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Impact - Processes
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Stakeholders - Accountable
Abigail Munroe, Selisha Terrance, Sandra Carr, Santosh Kumar |
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Stakeholders - Consulted
David Worch, Kenn Johnson, Mike Sammon |
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Risk
This results in missing support items/work from being accessible within salesforce that can affect work capacity, transparency and outage support |
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| Risk Frequency | 4 Frequent: Once to several times a week |
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Opportunity
If we were able too quickly and efficiently create cases that will auto create and assign cases to the email user this would improve day to day operations. |
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| Opportunity Frequency | 4 Frequent: Once to several times a week |
| Impact | 3 Affects satisfaction to client / Serious risk avoided / Important opportunity achieved |
| Strategic Initiative | HCM/Payroll Optimization |
| Delivery Date | Jul 2, 2023 |
| Implementation Strategy | Beta group |
