Internal Applications Request Form
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
| Impact - Which group does this impact? | Sales |
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Background Information
When a merchant is unenrolled from the analtyics portal after the 10th of a month the fee rule doesn't end until the 1st of the next month. |
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Impact - Processes
none |
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Stakeholders - Accountable
Alisha Hunter |
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Stakeholders - Consulted
Alisha Hunter, Jeremy Crawford |
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Risk
Upset Customers |
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| Risk Frequency | 3 Moderate: Once to several times a month |
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Opportunity
Less Upset Customers |
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| Opportunity Frequency | 3 Moderate: Once to several times a month |
| Impact | 3 Affects satisfaction to client / Serious risk avoided / Important opportunity achieved |
| Strategic Initiative | Servicing Modernization |
| Delivery Date | Jan 19, 2024 |
| Implementation Strategy | All at once |
