Internal Applications Request Form
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
| Impact - Which group does this impact? | Other |
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Background Information
HeartlandLoyaltyMarketing@e-hps.com has an automated email that sends out about card approvals for card orders when the merchant hasn't approved it after the proof is sent to them. |
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Impact - Processes
Gift Card approval process. |
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Stakeholders - Accountable
Heidi Hayes |
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Stakeholders - Consulted
Heidi Hayes |
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Risk
Frustrated merchants/RMs due to our inability to update the email. |
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| Risk Frequency | 3 Moderate: Once to several times a month |
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Opportunity
A better communication about our hours. |
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| Opportunity Frequency | 3 Moderate: Once to several times a month |
| Impact | 2 Affects Comfort to client / Minor risk alleviated / Minor Opportunity achieved |
| Strategic Initiative | Other |
| Delivery Date | Aug 19, 2024 |
| Implementation Strategy | All at once |
