Internal Applications Request Form

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Status Accepted
Enhancement, Defect/Bug Enhancement Request
Created by Andrew Davis
Created on Apr 22, 2022

RELATED REQUESTS

Merged Request
This idea has been merged into another idea. To comment or vote on this idea, please visit SFDC-I-178 Client Services: SaaS: Coverage for Case Ownership.

Client Services: Case Assignment: Designated Backup Merged

Within Salesforce/CCP: Case Management "Version 1" has been established and will go live with Payroll Optimization. This is Priority 8 of 8 for "Version 2" of Case Management.

The goal here would be for Salesforce/CCP to recognize through Workday if someone is on PTO (or for someone to designate a PTO Status) where the incoming new cases or incoming updates on existing cases auto-assign to a designated backup (a leader, queue, or teammate)

  • Admin
    Anna Ra
    Reply
    |     Mar 23, 2023

    This is a duplicate of SFDC-I-178closing this instance and tracking work through the referenced idea.