All requests

If an agent saves a call log with a mistake or forgets to add something, they have to create a new call log with the corrected information.

The contact center agents would like the Chain MID to be easily visible on the Merchant Details tab.

There isn't an easy way to see all MIDs that are part of a chain. Each MID has to be opened one-by-one to see if they're included in a chain.

Security Verification tab should have hyperlinks on any page where security verification is needed (ex. Batches tab). When you hover over it, the security information pops up.

Instead of having Alternative Search & Advanced Search, have all fields under "Advanced Search."

The DDA change form is now called "Bank Account Change" but the names haven't been updated in the Servicing Site.

This field in the Client Support Information box on the Account page currently displays as "AE/SAE/RM/SRM Dealership" and is causing confusion as these merchants are direct sales and have no Dealership.

We would like to have the MID added to the subject line of our shipping notification emails that are automatically sent out. We send those out for both of our gift card providers that we order from "CMS" and "CFS" They are titled "CMS Shipping Not...

As a Payroll Operations team, when a department gets a case that involves multiple groups, we have no easy/efficient way to delegate portions of the case to other groups. This creates a time suck and reporting nightmare as cases can easily get los...

To better accommodate our spanish speaking clients, I would like to create a phone queue that clients with this flag would route directly into if their original target person is unavailable, complete with voicemail