All requests

As a banking/collections specialist, there is no way to track resource allocation towards NSFs. This allows for duplicate work when client services ask for NSF inquiries, delayed time to resolve by collection specialist, and lack of transparency a...

As a Support member who utilizes Slack, I would like to work on added integrations with Slack and Salesforce for my group. Currently we have our slack org tied to Salesforce but in terms of Salesforce to Slack there is an added element that we wou...

As a team support supervisor, having to manage multiple team support queue agent assignments prevents team support from being able to reallocate resources efficiently and timely to support the case volume by region. This results in costly time del...