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Internal Applications Request Form

Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.

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Enhancement Request

Showing 121 of 137

S-RM Activity Tracking - Add a dashboard in community view for S-RM’s to see their Tasks

Need for an alternative for S-RM to track and see their activities, instead of manual. Enhance HPOS ‘Community’ in SF to utilize it for activity and revenue tracking for activity coaching
Guest over 2 years ago in Enhancement Request 0 Needs more information

S-RM Activity Tracking - report on Tasks to include Subject, Status, Comments, by S-RM by Week

Alternative for tracking activities, instead of manual. Enhance HPOS ‘Community’ in SF to utilize it for activity and revenue tracking for activity coaching
Guest over 2 years ago in Enhancement Request 0 Needs more information

S-RM Activity Tracking - Fields added to Task - Subject = DEMO and APPOINTMENT

Need an alternative way for the S-RM to track activities, instead of Atlas or manual. Enhance HPOS ‘Community’ in SF to utilize it for activity and revenue tracking for activity coaching
Guest over 2 years ago in Enhancement Request 0 Needs more information

Client Services: Azure IntegClient Services: Call Routing: Payroll/SF Integration: Client Sets

In payroll, clients could belong to a CPA group or Management group or chain and are separated by client IDs and FEINs. Currently, there is no easy way to ID these in SalesForce and if a contact is on multiple accounts the phone doesn't route corr...
Mike Sammon over 2 years ago in Enhancement Request 0 Needs more information

Update Portfolio Manager Links

The current Reporting tab has links to the old Portfolio Manager. BI has released a new one called Customer Portfolio.
Guest over 2 years ago in Enhancement Request 1 Future consideration

Add BigCommece Order Form w/ Secure Submit Fees

Hi Team! Currently, the eCommerce team has to use a paper form for BigCommerce accounts. There is a BigCommerce order form on the B&M side but it does not have the correct fees since the Secure Submit team sets ours up even though it is Portic...
Guest over 2 years ago in Enhancement Request 0 Needs review

Equipment Order Email Update

I would like to have the following items added to the Equipment Order Emails Serial Number Tracking Number Shipped Date Agreement Type (like rental or purchase)
Guest almost 3 years ago in Enhancement Request 1 Needs more information

Add Ownership type

Atlas currently don't have an option for PLLC (Professional Limited Liability Company)
Guest almost 3 years ago in Enhancement Request 4 Will not implement

Automate completion of Google Form into a new project within an Account

We use Google Forms to administer intake documentation required for projects. Today we have to manually add detail from the Google Form into fields within a Salesforce project. We would like to automate data submitted in the fields of those Google...
Guest almost 3 years ago in Enhancement Request 1 Needs more information

Client Services: BI: Reporting: I would like visibility and tracking of missed incoming call attempts to payroll specialists to appear under account data in salesforce

Currently, when a specialist is unavailable, the call flows to another specialist in the phone queue. Operations supervisors and managers are often told I cannot get a hold of my specialists resulting in client terminations and escalations. We wou...
Mike Sammon almost 3 years ago in Enhancement Request 2 Needs more information