Client Services: BI: Reporting: I would like visibility and tracking of missed incoming call attempts to payroll specialists to appear under account data in salesforce

Currently, when a specialist is unavailable, the call flows to another specialist in the phone queue. Operations supervisors and managers are often told I cannot get a hold of my specialists resulting in client terminations and escalations. We would like to see client call attempts into their specialists, and the status the specialist was in at the missed call time appear in the client record under Contacts.