Internal Applications Request Form
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
When ordering a Heartland TID Sticker in OMS we need to add to the Configuration dropdown "8004034621 Enterprise Support". Do all devices go out originally with a label marked as "8889633600 Servicing Primary Phone" or do we have the option for certain chains to have the correct label sent initially? This team is currently servicing 1200+ mids with frequent change of ownerships where new TID stickers are needed. These mids have also recently changed to being supported by a dedicated support team with their own phone number. This team will be growing and supporting additional Enterprise clients.
| Impact - Which group does this impact? | Service - National Account |
| Delivery Date | Mar 14, 2023 |
Chatted with Ana and for now we're going to focus on getting the new phone # added to OMS. If there is future benefit to default the phone # based on merchant chain, then we can get a LOE and plan for a future PI.
Sent request to Ashley Downs to to provide a LOE and create story for filler work