All requests

Pricing would like a Wireless Fee Field added to the pricing section of OMS when ordering a new device. If the device is going to be used wirelessly, or a SIM card is going to be ordered, the user would complete the Wireless Fee field. This would ...

Merchant Center is no longer used, so the name of the field is misleading & could confuse new contact center advocates.

If an agent saves a call log with a mistake or forgets to add something, they have to create a new call log with the corrected information.

The contact center agents would like the Chain MID to be easily visible on the Merchant Details tab.

There isn't an easy way to see all MIDs that are part of a chain. Each MID has to be opened one-by-one to see if they're included in a chain.

Security Verification tab should have hyperlinks on any page where security verification is needed (ex. Batches tab). When you hover over it, the security information pops up.

Instead of having Alternative Search & Advanced Search, have all fields under "Advanced Search."

Have gateway information be added in the Client Details pop up in OMS. This would help increase productivity for file builds in multiple areas.

When entering call logs, users can put a line break. But when they save it, the line break disappears & it becomes one big paragraph.

List the department next to name of the HPS employee that writes the call log on an account so we can better assist/redirect in any follow up calls.