Skip to Main Content
Internal Applications Request Form

Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.

ADD A NEW REQUEST

All requests

Showing 137 of 137

Tax Support: Filing Queue

As a heartland tax specialist, we have no way to consistently track client tax filing requests within case management for case visibility within Payroll Operations. This prohibits Payroll Operations visibility into client filing requests creating ...
Guest almost 2 years ago in Enhancement Request 1 Planned

Tax Support: Tax Checklist Enrollments

As a Heartland Tax Specialist, we have no way to ensure all tax enrollment steps are completed and accurate when setting up a new Heartland client. This allows for manual user error when setting up the payroll taxes on behalf of the client in the ...
Guest almost 2 years ago in Enhancement Request 0 Needs review

Fulfillment: Same Day Delivery Approval

As a Heartland Fulfillment support member, we have no automatic way to consistently and efficiently receive client same day delivery request approvals from Payroll managers, supervisors, and directors. This allows for an inability to control same ...
Nate Adams almost 2 years ago in Enhancement Request 0 Accepted

IOWA WITH-HOLDING ID

Iowa With-holding ID needs to be added so that the new Tax ID can be input in Atlas New ID example: 3-02-806711
Guest about 3 years ago in Enhancement Request 0 Future consideration

Change fee rule end date on when unenrolling people from analytics portal

No description provided
Guest about 1 year ago in  0 Needs review

Chat function inside merchant search

No description provided
Guest over 3 years ago in Enhancement Request 1 Needs more information

Indicator for surcharging on Pax file builds

I'd like for there to be an indicator that show's surcharging is enabled on the account and reflect this on the oms file builds for pax devices. There is currently an indicator on other equipment such as the desk3500 that shows surcharging is enab...
Brandon Nielsen over 2 years ago in Enhancement Request 1 Accepted

I would like to add the ability for Payroll Managers and above to be able to create public email templates to be used for various situations.

No description provided
Mike Sammon over 1 year ago in Enhancement Request 0 Needs review

Atlas - Force Coding for Affiliate Partners

When a client/merchant is should be coded to an Affiliate Partner, there is no requirement to actually code the client.
Cindy Durant about 3 years ago in Enhancement Request 0 Needs more information

Payroll Support: Knowledge Article Tiered Submission & Approval

No description provided
Vaughn Johnson over 1 year ago in Enhancement Request 0 Needs review