All requests

As a payroll operations salesforce user, I have no way to navigate to a previous step when creating a case without losing the data previously entered. This requires extra time and effort when creating a case and information needs to be updated. If...

As a payroll operations specialist, the system is only displaying the 4 digit client code and not the full unique 8 digits which is leveraged across other operating systems. This makes it difficult to locate the correct account at times. If we cou...

When ordering a Heartland TID Sticker in OMS we need to add to the Configuration dropdown "8004034621 Enterprise Support". Do all devices go out originally with a label marked as "8889633600 Servicing Primary Phone" or do we have the option for ce...

Batches tab - Add a link to the Knowledge Owl page on how to handle batch errors for QD or RB as well as a link for general batch information

Documents tab - The Passport Statement Help link and Vital Statement Help Linkis very old. New hires use the page in Knowledge Owl. Update the link to take users to the statement page in Knowledge Owl.

Equipment tab - Add a link to the Knowledge Owl page on terminals. There may be separate documents for each terminal type. If so, have a different link for each terminal type.

If a Call Log note is too long, the user receives an error & can't save the log.