Internal Applications Request Form
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
P1 of 8:Regional Queues: Floating Client
Within Salesforce/CCP: Case Management "Version 1" has been established and will go live with Payroll Optimization. This is Priority 1 of 8 for "Version 2" of Case Management.
Same as SPA Support exists today, we need the ability for a non-SPOC assigned client to email into their assigned regional queue and, if the email is recognized, to auto route to their regional queue for automatic case creation where a team can manage incoming requests. This would require building a queue like SPA Support for each of the current five regions.
| Impact - Which group does this impact? | Payroll Operations |
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Stakeholders - Accountable
Abigail Monroe, Selisha Terrance, Sandra Carr, Lisa Crandall |
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| Risk Frequency | 5 Rampant: Once to several times a day |
| Opportunity Frequency | 5 Rampant: Once to several times a day |
| Impact | 5 Affects profit to client / Critical risk avoided / Strategic Opportunity achieved |
| Strategic Initiative | HCM/Payroll Optimization |
| Implementation Strategy | All at once |
