Internal Applications Request Form
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.
When creating a product support CCP case, you need to manually enter the contact's information (name, phone # and email). However in all other CCP cases, the list of available contacts prepopulates after choosing the account so you can select the correct contact. Can we get the contacts to populate for product support cases too?
This functionality exists today. Product support is not using this at this as some contacts are not payroll contacts and are partner, agency contacts, etc.
This affects all cases - tax, product support, etc. It used to prepopulate the contact name, email, phone number, it now doesn't. It would save so much time if it went back to prepopulating for all types of cases.