Skip to Main Content
Internal Applications Request Form

Use this form to submit Feature and Idea Requests to the Heartland Internal Applications teams.

Status Shipped
Enhancement, Defect/Bug Enhancement Request
Created by Guest
Created on Mar 7, 2023

Client Mgmt:Retention/Termination: Case Comment Tracking

As Heartland Retention and Termination supervisor, we have no consistent way measure last contact date for cases. If we were able to leverage the case comments functionality from HCORP Payments, we could collect client calls through manual comments and automatically log outbound client emails as comments providing service level metrics on cases.

Impact - Which group does this impact? Payroll Operations
Delivery Date Mar 31, 2023
  • Attach files